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Our Policies

We designed, manufactured and sold our own
extensive line of high-quality practice & social dancewear,
including American & International Style ballgowns,
bodysuits, skirts, and Latin dance costumes.
But we are now retired, the business is closing,
and we are clearing out our stock.


| Pricing | Alterations | Shipping & Handling | Duty & Taxes | Availability |

| Payment Options | Liability | Warranty | Return Policy |


Pricing
All items in the Farida Wong Dancewear Collection are priced in Canadian Dollars.  US exchange rate fluctuates daily, lately around 75%, so an item priced at $100 Canadian Dollars will cost approximately $75 US Dollars.  US prices (when quoted) are approximate and may not be current — they could fluctuate a little up or down depending on time and day.

The handy Universal Currency Converter™ can be used to estimate prices in most international currencies.  Select "CAD - Canadian Dollars" under FROM, select "USD - US Dollars" (or other foreign currency) under TO, and then press the GO arrow to see the dollar value in another currency.

PLEASE NOTE:
Prices and exchange rates are subject to change without notice.
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    • Alterations
    Our garments come in standard sizes and/or stated skirt lengths.  We are unable to do any alterations at this time.  (In any case, some items cannot be altered or re-sized.)  And no special orders or customizations, please!

    PLEASE NOTE:
    To avoid personal embarrassment, you should not select a strapless gown if the fit forces you to hoist it up all night!  We cannot alter a design that may be inappropriate for your body type.


    Shipping & Handling
    Shipping & handling charges are extra and will be added after you place your order.


    Duty & Taxes
    All applicable taxes, duties, and customs & brokerage fees must be borne by the purchaser.  We must charge and collect GST or HST (as applicable) on all items sold in Canada or delivered to an address in Canada.  We do not collect or remit taxes or duty on your behalf for any items shipped to an address outside Canada, whether or not such taxes & duty are required to be paid in your jurisdiction.

    PLEASE NOTE:
    We do not pre-pay customs & brokerage fees (if applicable) except by special arrangement.


    Availability
    Most items are in stock unless they have been sold recently.  If an item is out of stock, it will remain so.  Availability in a particular colour or size does not imply availability in another.  We will inform you of the status on receipt of your order.

    PLEASE NOTE:
    You should allow a couple of weeks for shipping and delivery.  We cannot promise to meet last-minute deadlines — especially going into the Christmas season.
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    • Payment Options
    We accept the following methods of payment:
    • Cash
    • Money Orders
    • Certified Cheques
    Other options may be available from time to time – please contact us.

    – Do NOT send cash through the mail! –
    (Sorry, no COD's please.)


    Warranty
    All of our garments are carefully inspected for quality and defects.  However, if there are any manufacturing defects, the garment will be replaced if suitable stock exists.  For your own protection, please insure all goods being returned.  (See Return Policy below.)

    PLEASE NOTE:
    Colours & textures sometimes vary from photos and electronic images, something which is beyond our control.  Therefore, if you are matching a colour or if you are concerned about the actual colour or texture of a garment, we urge you to request a fabric swatch to avoid disappointment.  Variance in colour or texture is not covered by this warranty.
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    • Liability
    We are not liable or responsible for willful damage, negligence, non-approved alterations, or normal wear & tear.

    PLEASE NOTE:
    Pictures and descriptions are meant to give sufficient information to guide you in your selection.  However, it is your responsibility to ensure that your choice of garment is suitable for your intended purpose.  Please contact us if you need clarification when making a selection.

    And... A WORD ABOUT FRAUD:
    We do not offer or recognize "coupon codes" and various "discounts" advertized by other websites.  Sites offering such "deals" are not authorized by us and are doing so fraudulently!  Please let us know if anyone offers you such "coupon codes" or "discounts".  And we sell only directly to customers – we do not sell on Amazon, we do not sell on eBay, and we do not sell at WalMart or any other store – although our customers might legitimately re-sell their own used Farida Wong products privately through online channels. 


    Return Policy
    • All returns must be authorized by Farida Wong Dancewear prior to shipping.
      Notification must be made within 7 days of receipt of merchandise.
      Contact us for a Return Authorization Number before returning any goods.

    • Items must be new & unused and must bear the original tags intact.

    • Purchaser is responsible for all shipping & handling costs on returns.
      Original shipping & handling charges cannot be refunded.

    • For your own protection, you should insure all goods being returned.

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